![SASSA SRD Grant status check updates fraudsters](https://s43365.pcdn.co/wp-content/uploads/2024/01/pppppp-1.png)
What if your SASSA status check fails?
It is important to keep checking the status of your SASSA grant and know what to do in case your SASSA staus check fails.
![SASSA SRD Grant status check updates fraudsters](https://s43365.pcdn.co/wp-content/uploads/2024/01/pppppp-1.png)
Thousands of South Africans rely on SASSA grants. However, grant recipients must keep checking their status for any new updates. Here is what to do if your SASSA status check shows “status check failed”.
WHY DO I GET “STATUS CHECK FAILED”?
Normally, this happens when your information doesn’t match the official records. If SASSA can’t confirm your identity, your check will fail. You can fix this by appealing the decision on the SASSA website. Your SASSA information is cross-checked with the official records of the Department of Home Affairs (DHA). If the information you provide in your SASSA application is different from what is in the DHA records, you will see a message saying “SASSA Status Check Failed”. SASSA needs to ensure they give the money to the right person.
WHAT TO DO
Here are possible solutions for failed SASSA status:
1. Make sure you have entered the correct details
Double-check that you have entered your ID number correctly as well as your grant reference number. Make sure that there are no typos or errors in the information.
2. Try again
Sometimes, technical issues on the website can be the reason for the error message. Try again at a later time.
3. Appeal
If you are certain that your information is complete and correct, and you still get a failed status, you can lodge an appeal on the SASSA website. You can also call the SASSA toll-free number: 0800 601 011.
HOW LONG DOES AN APPEAL TAKE?
The grant application appeal process can take between 60 to 90 days. An independent tribunal for social assistance appeals handles this process. They will investigate the appeal and ensure that SASSA doesn’t miss any information.
You can check the status of an appeal by using the status check tool or by going to the SASSA appeals online portal.