SASSA fails to answer their phone. Here’s why…
Have you tried to call SASSA offices and failed to get through. Here is the reason why its near impossible to get through.
The Democratic Alliance has slammed the South African Social Security Agency(SASSA) of being virtually inaccessible to millions of its beneficiaries telephonically.
NON EXISTENT PHONE LINES
ALSO READ: Cellphones in SA: Remember THESE old games?
The party said it attempted to contact 212 random SASSA offices nationwide 48 had a working landline number, however only about about nine answered their phone(4,7% of the 212 offices).
Shadow minister of Social Development Bridget Masango says that it is alarming that grant recipients aren’t to gain information telephonically.
“This leaves vulnerable beneficiaries helpless in the event of queries or concerns, as was the case with the September grant payments that left 600 000 older persons grant recipients without funds due to a Postbank payment glitch”, says Masango.
Masango said that the 164 SASSA offices either had outdated numbers or no landline numbers available at all.
DA WANTS ACCOUNTABILITY
ALSO READ: SAA elevates travel experience with OR Tambo’s new lounge
For many people a quick Google search is able to reveal the needed information. Masango, some of the number they were from the registry on SASSA’s website, the Yellow Pages, as well as Google.
“We also tested the SASSA national hotline and provincial head offices, only KwaZulu-Natal and Limpopo answered” she added.
Masango, has called for accountability from Social Development Minister Lindiwe Zulu as millions were said to have been invested in the agency’s call centre during to the 2020 Covid-19 pandemic.