SASSA complaints important for a better tomorrow

The South African Social Security Agency (SASSA) is in charge of paying the country’s social grants each month, including the R350-SRD Grant, Childcare Grant, Pensioners (Older Persons) Grant, and Disability Grants.

But what happens when someone complains, and why are complaints about the system important to fix it?

Here’s what you should know about SASSA complaints, and why they are important for a better social grant system in South Africa.

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SASSA COMPLAINTS IMPORTANT FOR A BETTER TOMORROW

The South African Social Security Agency (SASSA) have urged South Africans to make use of the helplines and contact details.

Complaints about the social grant system aren’t negative, but tell the authorities that there’s an issue to be fixed or addressed.

If nobody complains, then nobody will know there’s a problem!

But if you submit your complaint, then they will know there’s an issue that needs fixing!

SASSA COMPLAINTS

Complaints about the social grant system can be sent to their website, or through the national helpline for SASSA.

Reach the national social grant services hotline at +27 80 060 1011.

Complaints can also be sent to GrantEnquiries@sassa.gov.za for more information.

Every complaint or question sent must be answered within a reasonable timeframe.

HAVE YOU APPLIED FOR YOUR GRANT?

Social grant applications can be done online, via the national helpline, or at a regional social grant office.

Depending on the grant you’ve applied for, you might be subjected to a means test – and if you are eligible, you could receive assistance from the state.

Apply for your grant today: it’s your right.

SEND US YOUR THOUGHTS ON THIS STORY

What do you think about the social grant system, and what do you think should be done next? Send us your thoughts on this story at info@thesouthafrican.com – we love hearing from our readers!

READ MORE ARTICLES BY FRANCOIS JANSEN (ALEX J COYNE)