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Home » Old Mutual vows to improve services amid social media nightmare

Old Mutual vows to improve services amid social media nightmare

Old Mutual had announced that they had resolved the R3 million pension payment dispute after the clash caused a PR nightmare on social media.

By Khanya Mavata
14-03-24 16:21
in Business and Finance
Old Mutual
Old Mutual. Image via X

Old Mutual SA has reached a resolution in addressing the R3 million pension payment issue concerning a distressed family, promising to enhance its services following the outcry from families affected by inadequate payouts.

After a recent meeting involving Old Mutual, Sebabatso Molefi, and her mother’s legal representative, the insurer declared a successful and productive discussion.

OLD MUTUAL SA MAKES A PROMISE TO SOUTH AFRICANS

According to the Saturday Star Old Mutual SA’s spokeperson Celiwe Ross thanked the Molefi family for taking the time to meet with the financial institution and had apologised on behalf of the company on how their matter was handled.

Ross mentioned that the insurer understood the family’s frustration with the situation. She also highlighted that Old Mutual SA had been hesitant to discuss matters on X, previously known as Twitter, due to the complexity of the case and the company’s responsibility to safeguard the privacy of those involved, reported the Saturday Star.

“The sheer number of customers who have voiced their unhappiness on X with regards to our levels of service is of huge concern to us.

“We apologise unreservedly to all customers who have been unhappy with the service we have provided and we are continuously looking at ways to improve this,” she said.

Molefe also shared an update on X “1. We reported that the meeting was positive. 2.We reported that Old Mutual tabled two options towards a full and final settlement. 3. We requested further information on each option, subsequent to which we would take the final decision. Now I’m saying i am done playing,” wrote @Seba_S_M

SOCIAL MEDIA STIR STILL ON FOR THE INSURER

Despite this positive update in the situation, some social media users remained adamant about ensuring that as many people as possible cancelled their investments with the insurer.

“How about other families you scammed? There’s a video of a father who wanted his R10 000 to bury his child. This is just one of thousands of terrible stories about your poor service,” commented user @nkulipp.

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