Lost your SASSA card? A step-by-step guide to help you
Reporting a lost SASSA card as soon as possible is crucial to avoid someone else getting access to your funds.
Losing your SASSA card can be stressful.
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Reporting it as soon as possible is crucial to avoid someone else getting access to your funds.
By following these two simple steps, you can ensure that you do what is needed to sort out the issue as quickly as possible.
STEP 1: REPORTING
To prevent unauthorised access, report your lost SASSA card as soon as possible. You should report it:
- to SASSA,
- at the post office or post bank, and
- at your local police station.
You must report your missing card in person at a police station.
Make sure the police give you a case number, as you will need this when completing the necessary documents from SASSA.
It is also important to have a case number for potential investigation or future reference.
Report it to SASSA by calling the toll-free helpline at 0800 60 10 11 (they will send you an OTP code to verify your identity).
For regional SASSA office contact information, visit their website.
Reporting it to the post office or post bank should ideally be done in person, but you can also send an email to postbankfraud@postoffice.co.za.
Remember to include your police case number in your email as well as your grant beneficiary number.
Reporting it is the first step in getting your card replaced.
STEP 2: REPLACE YOUR SASSA CARD
Get a SASSA fraud affidavit form at a nearby SASSA office or post office.
Complete the form with your grant details (e.g. SASSA beneficiary number) and attach a certified copy of your ID.
Hand in the completed form with any required documents at the SASSA office or post office.
If approved, you should receive your new, replacement SASSA card within seven days.
The replacement card will be issued by the SA Reserve Bank.
It is important to note that the replacement card is not issued free of charge.
You will be expected to pay R26.